Lead Customer Experience Technician
Northeastern University - Information Technology Services
01.2020 - 05.2023
Description:
- Assist in the management and operations of over 70 student staff in a customer-focused IT service desk.
- Foster communication between internal project teams and provided support for CXT student staff.
- Promoted after supporting 600 customers for issues related to internal Northeastern University services
Skills:
Team ManagementCustomer SupportCommunicationAgile Methodologies
Technology:
HTMLCSSJavaScriptReactNode.jsGit